Cost is the Primary Consideration for People Choosing Mental Healthcare Services

Access to mental health services in Indonesia remains low. A survey by Into The Light and Change.org found that only 27% of Indonesians have ever accessed mental health services, and even then, various factors influenced their choice.

Affordability was a key consideration for 86% of respondents when choosing mental health services. 85% opted for digital health services offering online information.

Furthermore, 73% chose services where healthcare professionals possessed good communication skills. Accessibility via public transport was a factor for 67% of respondents, while 65% prioritized services with a good reputation.

Currently, people needn't worry about seeking mental health treatment. BPJS Kesehatan covers consultations and treatment for certain mental disorders free of charge.

Moreover, almost all major Indonesian cities have mental health services available at community health centers (puskesmas), making access easier for those in need.

The Into The Light and Change.org survey involved 5,211 participants from May to June 2021. Participants represented all genders, ages, disability statuses, sexual orientations, and HIV statuses.