The Impact of AI on Global Employees Predicted to Increase Until 2028

According to a Capgemini Research Institute survey, the impact of artificial intelligence (AI) and generative AI (Gen AI) on global employees is projected to increase significantly between 2025 and 2028.

The impact will vary, ranging from providing employees with access to AI applications to AI-driven automation prompting employees to change roles.

The following details the projected impact of AI and Gen AI on employees during the 2025-2028 period, based on a survey of senior executives at global companies:

1. Percentage of employees requiring role transitions due to AI and Gen AI (changes in job descriptions, partially or entirely):

• 2025: 44%
• 2026: 53%
• 2027-2028: 63%

2. Percentage of employees who will receive training in AI and Gen AI technologies:

• 2025: 46%
• 2026: 55%
• 2027-2028: 65%

3. Percentage of employees working with AI systems (to provide input, monitor performance, etc.):

• 2025: 31%
• 2026: 46%
• 2027-2028: 58%

4. Percentage of employees given access to company-approved AI and Gen AI applications:

• 2025: 46%
• 2026: 55%
• 2027-2028: 64%

According to the Capgemini Research Institute, approximately 60% of senior executives at global companies believe that the implementation of AI and Gen AI will create several new needs.

One such need is for specialist personnel to manage and maintain AI and Gen AI systems. There is also a need to develop the roles of managers to utilize AI in decision-making.

Capgemini Research Institute believes this shows that companies need to rethink their employee management strategies, leveraging the flexibility of technology alongside human intelligence and adaptability.

"This shift underscores the importance of preparing for a future where work is dynamically shared between humans and AI-driven technology," stated the Capgemini Research Institute in its 2025 report.

Capgemini conducted this survey in February-March 2025, involving 1,607 senior executives from global companies with annual revenues of at least US$1 billion. These executives were spread across 13 industry sectors and 15 countries in North America, Latin America, Europe, and Asia-Pacific.