Data on Indonesian Hajj Pilgrims' Satisfaction Index Scores 2010-2024

Based on a survey by Indonesia's Central Bureau of Statistics (BPS), the Indonesian Hajj Pilgrim Satisfaction Index (IKJHI) reached 88.20 points in 2024. The BPS stated that this achievement falls into the "very satisfactory" category.

"A Hajj pilgrim satisfaction index of 88.20; generally, anything above 85 falls into the very satisfactory category," said BPS Director of Statistical Information Systems, Joko Parmiyanto, in Jakarta on Friday (September 20, 2024), as quoted from the website of the Directorate General of Hajj and Umrah Pilgrimage, Ministry of Religious Affairs.

This achievement is a 2.37-point increase from 2023's 85.83 points. However, the 2023 achievement dropped by 4.54 points from 2022's 90.45 points—the highest since 2010.

"In 2023, the IKJHI dropped, although it was still in the very satisfactory category. This is likely what prompted improvements [in service] by the Directorate General of Hajj and Umrah Pilgrimage," Joko said.

However, since 2010, the IKJHI has consistently remained above 81 points. The lowest index was recorded in 2012 at 81.32 points.

No index calculation was conducted in 2020 and 2021 due to restrictions imposed during the COVID-19 pandemic.

Only 1,000 pilgrims participated in 2020, specifically Saudi Arabian residents and expatriates. In 2021, this number increased to 58,745, still with restrictions but with an increased quota.

In 2022, the number of pilgrims reached 926,062 from around the world, an increase due to the reopening. In 2023, the number of Hajj pilgrims reached the normal pre-COVID-19 quota of 1,845,045, and in 2024, it reached 1,833,164, adjusted to each country's Hajj quota.

From Indonesia, the number of pilgrims departing in 2022 was only 100,051. This increased to 229,000 in 2023 (including additional quotas) and reached 241,000 in 2024. The volume of pilgrims in 2024 was the highest in the history of Indonesian Hajj pilgrimage.

The index score collection method involved 14,400 Indonesian Hajj pilgrims, comprising 6,400 in the first wave and 8,000 in the second wave.

Satisfaction assessment was divided into seven points: arrival at Madinah airport; arrival at Jeddah airport; Madinah (first wave); Makkah pre-Armuzna (Arafah, Muzdalifah, and Mina); Armuzna; Makkah post-Armuzna; and Madinah (second wave).

In addition to self-administered questionnaires, data collection methods also included interviews and observations.

The services assessed in the IKJHI include Hajj officer services, worship, bus transportation, accommodation (hotels or tents), meals, and others.

(See also: Total Indonesian Hajj Pilgrims Deaths Significantly Decreased in 2024)