Digital Skills Required by Indonesia's Micro, Small, Medium, and Large Enterprises

Technology & Telecommunications

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Erlina Fury Santika 09/10/2025 19:03 WIB

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According to Komdigi, there are a number of digital needs required by medium-large businesses (UMB) and micro-small businesses (UMK) in Indonesia. The biggest is proficiency in MS Office/Windows.

Proportion of Digital Skill Needs by Business Scale (2025)

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Proportion of Digital Skill Needs by Business Scale (2025)

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The Ministry of Communication and Digital Affairs (Komdigi) surveyed several digital skill needs among medium and large businesses (UMB) as well as micro and small businesses (UMK) in Indonesia.

Sixteen skill needs were surveyed. The results show that basic digital skills such as the use of Microsoft Office (Word, Excel, PowerPoint), internet, e-mail, and content editing have become essential needs for both UMK and UMB actors, with demand levels ranging from 48% to 71%.

However, Komdigi observed a striking difference in the demand for advanced digital skills such as data analysis, programming, digital security, and the development of artificial intelligence (AI)-based systems.

"UMB showed a higher proportion of demand, specifically around 33–62%, compared to UMK, which only reached 19–42%," Komdigi wrote in the Indonesian Digital Society Index (IMDI) 2025 report.

This difference, Komdigi stated, indicates a digital skill gap, where medium and large-scale companies tend to view advanced digital skills as a strategic aspect of business operations, while UMK still focus on basic digital skills and are not yet optimally prepared to adopt advanced technologies.

"This condition confirms that UMB are more prepared to face the challenges of the digital era, while UMK need support to catch up," Komdigi said.

Based on these findings, Komdigi believes that strategic interventions are needed to address this gap, including targeted training, policy incentives, and cross-sector collaboration to enhance the digital capacity of UMK, especially in mastering intermediate and advanced skills.

"These efforts are crucial for digital transformation to proceed inclusively and equitably, and to boost the competitiveness of UMK within the national digital economic ecosystem," Komdigi stated.

Here are the details of digital skill needs for UMB and UMK in Indonesia:

MS Office/Windows
UMB: 78.1%
UMK: 48.4%

Internet/e-mail/calendar
UMB: 75.3%
UMK: 50.9%

Social media content editing
UMB: 67%
UMK: 50.9%

Online collaboration (Google Drive, Teams, Trello)
UMB: 64.3%
UMK: 37.6%

Digital security (Cyber Security)
UMB: 62.2%
UMK: 42.6%

Accounting/financial software
UMB: 55.2%
UMK: 30.1%

Graphic/video software (Photoshop, Corel)
UMB: 55.2%
UMK: 33.3%

Sales/CRM software (Sales Software)
UMB: 53.6%
UMK: 33.3%

Tools (ChatGPT, Grammarly, VA)
UMB: 52.5%
UMK: 30.1%

ERP (SAP, Dynamic)
UMB: 50.8%
UMK: 27.9%

Data visualization (Tableau, PowerBI)
UMB: 44.6%
UMK: 24.6%

Statistics (SPSS, SAS, Minitab)
UMB: 44.3%
UMK: 24.6%

Web/mobile programming
UMB: 43.8%
UMK: 22.9%

AI chatbot
UMB: 41.3%
UMK: 24.8%

Data programming (R, Python, SQL)
UMB: 40.5%
UMK: 21.9%

Robotics/IoT
UMB: 33.1%
UMK: 19.5%.

Editor : Erlina Fury Santika

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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Digital Skills Required by Indonesia's Micro, Small, Medium, and Large Enterprises

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