Survey: Many Train Passengers Satisfied with KAI Service
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Many train passengers are satisfied with the services of PT Kereta Api Indonesia (KAI).
This is evident from the results of a survey conducted by NEXT, a business unit of Perusahaan Umum Lembaga Kantor Berita Nasional (Perum LKBN) Antara.
NEXT surveyed 538 respondents in the lead-up to the Christmas and New Year holidays, specifically from December 11-17, 2024.
The respondents were spread across 10 stations in five cities: Jakarta (Gambir Station and Pasar Senen Station), Yogyakarta (Tugu Station and Lempuyangan Station), Bandung (Bandung Station and Kiaracondong Station), Semarang (Tawang Station and Poncol Station), and Surabaya (Pasar Turi Station and Gubeng Station).
Respondents were asked to rate KAI's services in three categories: station services and facilities, train services and facilities, and ticket purchasing.
The results showed that 91.5% of respondents stated that KAI train ticket prices in the lead-up to Christmas and New Year were quite affordable.
Furthermore, 89% rated station staff as highly responsive to passenger needs.
Also, 88.5% of respondents rated the cleanliness of station waiting rooms and toilets as good.
Overall, 88.8% expressed satisfaction with KAI's services, and approximately 90% would choose KAI again as their mode of transportation.
However, this survey also revealed some important suggestions from respondents for improving KAI's services.
"These include adding train fleets and departure times, upgrading the KAI Access and KAI Pay systems, adding ticket discounts and rewards, adding facilities for inclusive groups, and others," said Jaka Sugiyanta, Director of Commercial, Business Development, and Information Technology at Perum LKBN Antara, as reported by Antara on Saturday (21/12/2024).
"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."
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