From BCA to Bank Jago: Forbes' 10 Best Banks in Indonesia

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Cindy Mutia Annur 20/06/2023 18:40 WIB

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Forbes released its list of the 10 best banks in Indonesia in 2023. Bank Central Asia (BCA) took the top spot, followed by Bank DBS, and Bank Jago.

Top 10 Indonesian Banks According to Forbes, Ranked by Number of Employees (2023)*

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From BCA to Bank Jago: Forbes' 10 Best Banks in Indonesia

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Top 10 Indonesian Banks According to Forbes, Ranked by Number of Employees (2023)*

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Forbes has released a list of the 10 best banks in Indonesia in 2023. Bank Central Asia (BCA), a private bank owned by the Hartono brothers, currently Indonesia's richest people, topped the list.

Bank DBS, headquartered in Singapore, ranked second, and Bank Jago ranked third.

Here is the complete list of the 10 best banks in Indonesia in 2023 according to Forbes, ranked by order and country of origin:

1. BCA - Indonesia
2. Bank DBS - Singapore
3. Bank Jago - Indonesia
4. Bank Mandiri - Indonesia
5. United Overseas Bank (UOB) - Singapore
6. BCA Syariah - Indonesia
7. BNI - Indonesia
8. BSI - Indonesia
9. Bank Neo Commerce (BNC) - Indonesia
10. BRI - Indonesia

Meanwhile, here is the list of the top 10 best Indonesian banks in 2023, ranked by number of employees:

1. Bank Mandiri: 38,176 employees
2. Bank DBS: 33,000 employees
3. BNI: 27,170 employees
4. BCA: 24,508 employees
5. UOB: 24,346 employees
6. BSI: 17,636 employees
7. BRI: 8,553 employees
8. BNC: 641 employees
9. BCA Syariah: 581 employees
10. Bank Jago: 386 employees

Forbes conducted this assessment of the best banks in cooperation with Statista, based on a survey of 48,000 customers from 32 countries, including Indonesia.

Forbes also conducted an assessment based on several indicators, such as digital services, customer service, financial advisors, and customer trust. As a result, in 2023, 415 banks worldwide were included in the list of the best banks, or World's Best Banks.

According to Parijat Banerjee, Global Head of Business Services at LatentView Analytics, banks that provide online services are becoming the best banks in many countries. He believes this reflects the impact of the pandemic on customer habits in conducting digital transactions.

“Over the past two years, banking has rapidly adopted digital technology, allowing customers to enjoy a more reliable, faster, and personalized experience. This is necessary to attract millennial and Gen Z customers,” said Parijat Banerjee, as reported by Forbes, Tuesday (11/4/2023).

Editor : Padjar Iswara

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."