This is a popular shipping service used by local e-commerce sellers.

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Nabilah Muhamad 03/08/2023 13:20 WIB

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According to a Populix survey, J&T Express is the most widely used shipping service among local e-commerce sellers, followed by JNE in second place.

Shipping Services Used by Indonesian E-commerce Sellers (June 2023)

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Shipping Services Used by Indonesian E-commerce Sellers (June 2023)

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Choosing a shipping service is crucial for online merchants, as it can affect customer satisfaction and operational effectiveness.

So, which shipping services are most widely used by e-commerce sellers in Indonesia?

According to a Populix survey report, the majority, or 58%, of local e-commerce sellers use J&T Express.

"J&T Express is the most chosen shipping service because of its reputation for fast package delivery," wrote Populix in its *Indonesia Outlook on the Logistic Delivery Services* report, June 2023 edition.

Next is JNE, chosen by 45% of e-commerce seller respondents. Most respondents who chose JNE rated its package delivery as fast and reaching a wide range of locations.

Shopee Xpress was chosen by 28% of respondents and Sicepat by 27%. Meanwhile, Tiki, which has been in the shipping business since 1970, was chosen by only 7% of e-commerce seller respondents.

This Populix survey involved 1,577 respondents, which were then narrowed down to 322 respondents with the status of e-commerce sellers.

The majority of respondents were located on Java (76%), followed by Sumatra (15%), and other islands (19%). Respondents were dominated by the 18-25 age group (41%), and the 26-35 age group (39%).

(Read also: [This is the product that is widely purchased by Indonesian consumers via social media](https://databoks.katadata.co.id/datapublish/2023/07/28/ini-produk-yang-banyak-dibeli-konsumen-indonesia-lewat-media-sosial))

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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