According to a 2024 survey by Indonesia's Central Bureau of Statistics (BPS), 82.83% of Indonesians accessed public services without ever paying more than the stipulated amount, whether accessing services directly or through intermediaries.
Of this number, 86.95% felt that the fees paid were in accordance with regulations. Therefore, respondents did not need to provide additional money, goods, or facilities to public service officers.
Furthermore, 3.97% rejected bribery practices; 3.67% because they did not have extra money; and 2.24% felt there was no benefit.
Another 1.61% of the population never paid more than the stipulated amount when dealing with public services because they were refused by officers. Meanwhile, 1.55% were afraid of breaking the law.
"This indicates an improvement in the transparency of public service fees," wrote the BPS in its report titled *2024 Anti-Corruption Behavior Index*.
In contrast, 17.71% of Indonesian citizens had paid more than the stipulated amount in money or goods when accessing public services.
The most common item given was money, with a proportion of 93.71%.
Meanwhile, 4.75% of the population gave food and 5.7% gave other goods when dealing with public services.
It should be noted that this survey was conducted on a sample of 11,000 households spread across 186 regencies/cities.