Global Citizens Hope Social Media Companies Will Improve Digital Civility

A Microsoft report notes an improvement in the 2020 Digital Civility Index (DCI). The global score was 67, down 3 points from 70 the previous year. A lower score indicates reduced exposure to online risks and a higher level of civility.

Despite the improvement, various parties are expected to continue contributing to increased online civility. Over half of respondents (52%) expected social media to contribute to this issue in 2020.

Media companies followed, with 42% of respondents expressing this expectation. Religious groups, however, received less expectation from respondents for improving digital civility, ranking seventh out of eight with only 12% of respondent support.

Microsoft's research on the Digital Civility Index is based on a sample of 16,051 respondents aged 18-74. The survey was conducted across more than 30 countries between April 22 and May 15, 2020.