Things Consumers Dislike About Online Shopping

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Adi Ahdiat 29/10/2024 16:58 WIB

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According to a DHL survey, the most disliked aspect of online shopping for global consumers is high shipping costs.

Things Consumers Dislike About Online Shopping (2024)

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Things Consumers Dislike About Online Shopping (2024)

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Consumers dislike various aspects of online shopping, particularly high shipping costs.

This is evident from the 2024 Online Shopper Trends report released by the global logistics company DHL.

In 2024, DHL conducted a survey of 12,000 respondents across 24 countries in Europe, America, Africa, and Asia.

The survey involved consumers who had previously made online purchases.

One of the findings was that the majority, or 54%, of respondents felt frustrated with online shopping due to high shipping costs.

"As many as 41% of respondents did not complete their transactions because the shipping costs were too high. Businesses risk losing customers due to shipping fees," stated the DHL team in their report.

Furthermore, 46% of respondents complained about long delivery times during online shopping, and 37% objected to paying for returning goods to the seller due to specific issues.

Additionally, 36% experienced difficulties with online shopping due to insufficient product information, and 31% complained about a lack of images or photos in product descriptions.

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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