The Financial Services Authority (OJK) stated that in 2016, the highest number of insurance claim complaints by line of business originated from surety insurance related to infrastructure. Suretyship is insurance in the infrastructure sector. The number reached 51 complaints throughout last year, or approximately 31 percent of the total 163 cases.
Surety insurance is required for the guarantee of infrastructure projects undertaken by ministries, agencies, and local governments. However, differing perspectives among project implementers, project buyers, and insurance companies resulted in this type of insurance having the highest number of claim complaints.
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