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Digital Service Disruption, Number of Bank Branches Reduced by 9,000 Units

Viva Budy Kusnandar 23/11/2022 12:00 WIB

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From the end of last year to July 2022, the number of general bank offices in Indonesia has decreased by 9,000 units.

Number of General Banks' Offices in Indonesia by Region (December 2021–July 2022)

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Number of General Banks' Offices in Indonesia by Region (December 2021–July 2022)

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The digitalization of banking has reduced the customer need for face-to-face financial services. This has led to a decrease in the number of general bank offices.

Based on data from Bank Indonesia (BI), the number of general bank offices in the country in July 2022 was 38,942. This is a decrease of 9,030 units, or 18.92%, compared to December 2021.

The largest decrease in the number of general bank offices occurred in the Java region, with a reduction of 4,960 units (17.91%) to 22,738 units at the end of July 2022.

During the same period, general bank offices in Sumatra decreased by 1,867 units (18.83%) to 8,046 units, in Kalimantan by 733 units (21.01%) to 2,756 units, and in Sulawesi by 707 units (22.48%) to 2,438 units.

The number of general bank offices in Bali and Nusa Tenggara also decreased by 455 units to only 1,882 units, while in Maluku and Papua it decreased by 308 units (22.16%) to 1,082 units.

In addition to disruption from digital financial services, the decrease in general bank offices is also influenced by banking companies' efficiency measures, and the massive development of financial technology (fintech) in Indonesia.

Mergers and acquisitions have also caused the number of general banks to steadily decrease over the last decade. In 2013, there were 120 general bank entities in Indonesia. However, by July 2022, this number had decreased to 107 banks.

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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