Local Governments Most Frequently Reported to the Indonesian Ombudsman in 2024

Throughout 2024, the Indonesian Ombudsman received 10,837 public reports regarding alleged maladministration in public service delivery.

This number comprises 9,271 regular public reports, 1,495 rapid responses, and 71 self-initiated investigations. Of the 10,837 reports, 95.07% have been resolved.

Based on the reported institution, local governments rank first as the most frequently reported party to the Ombudsman, followed by the National Land Agency (BPN), SOEs/ROEs, state educational institutions, and the police.

The following are the 10 institutions most frequently reported to the Ombudsman in 2024:

1. Local Governments: 5,146 reports
2. BPN: 1,338 reports
3. SOEs/ROEs: 724 reports
4. State Educational Institutions: 655 reports
5. Police: 634 reports
6. Government Ministries/Agencies: 633 reports
7. Banking: 307 reports
8. Judiciary: 257 reports
9. Public Hospitals: 249 reports
10. Private Entities/Individuals: 223 reports.

In the launch of the 2024 Annual Report, Ombudsman Chairman Mokhammad Najih stated the urgency of institutional strengthening through the accelerated discussion of the Draft Law (RUU) amending Law Number 37 of 2008 concerning the Ombudsman.

He stated that strengthening the Ombudsman's role is crucial amidst the increasingly complex challenges of public service oversight.

“This is not merely an administrative revision, but concerns the effectiveness of the Ombudsman as an independent state institution capable of making a real impact in overseeing public services,” he said on Thursday (22/5/2025).

(Read: There are 10,837 Alleged Maladministration Reports in Indonesia in 2024)