Most Used Telemedicine Services in Indonesia: What Are They?

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Cindy Mutia Annur 07/04/2022 11:00 WIB

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According to a survey by the Katadata Insight Center (KIC), Halodoc is the most widely used telemedicine service in Indonesia, with a 46.5% usage rate.

Most Used Telemedicine Services & Healthcare Facilities in Indonesia (2022)

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Most Used Telemedicine Services & Healthcare Facilities in Indonesia (2022)

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Online medical services, also known as telemedicine, have grown increasingly popular since the Covid-19 pandemic. This is because many patients were unable to seek in-person treatment at hospitals during the pandemic.

As a result, a number of telemedicine services have flourished in Indonesia, offering a wide range of features. Furthermore, several government-owned healthcare facilities have transitioned to online platforms since the Covid-19 pandemic.

According to a survey by the Katadata Insight Center (KIC), Halodoc is the most widely used telemedicine service in Indonesia, with a usage rate of 46.5%.

Telemedicine services provided by hospitals or clinics ranked second, used by 41.8% of Indonesian respondents. Alodokter followed, with 35.7% of respondents using its telemedicine services.

Furthermore, 20.3% of respondents conducted online consultations directly with doctors. 15.5% used KlikDokter's telemedicine services, and 10.2% accessed the Ministry of Health's website, isoman.kemkes.go.id.

Meanwhile, 5.4% of respondents reported using Good Doctor's telemedicine services, followed by LinkSehat (4.4%), and Lekasehat (2%). Only 1.1% of respondents stated using other telemedicine services or healthcare facilities.

This survey involved 2,108 respondents aged 16 and above across Indonesia. Conducted from February 28 to March 7, 2022, the online survey has a margin of error of ± 2.3%.

The full survey report can be downloaded from this link.

Editor : Annissa Mutia

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."