2025 Indonesian Hajj Pilgrim Satisfaction Reaches 88.46 Points: Here's the Breakdown

The Indonesian Central Bureau of Statistics (BPS) survey results, published by the BPS, show that the Indonesian Hajj Pilgrim Satisfaction Index (IKJHI) reached 88.46 points. This achievement falls into the 'very satisfactory' category.

Based on service type, Shalawat bus transportation received the highest satisfaction score, reaching 92.15 points.

“Shalawat bus transportation is considered the best because the buses are safe and comfortable, and the drivers are skilled,” said BPS Head Amalia A. Widyasanti in a press release on Wednesday (10/9/2025).

This was followed by intercity bus transportation services, which achieved a score of 91.62 points. According to Amalia, this was achieved thanks to complete facilities, air conditioning, safety, and friendly drivers. Other indicators received scores below 90 points.

Here is a breakdown of the IKJHI assessment by service in 2025:

• Shalawat bus transportation: 92.15 points
• Intercity bus transportation: 91.62 points
• Hajj officers: 89.72 points
• Worship: 89.45 points
• Non-Armuzna consumption: 89.41 points
• Hotel accommodation: 85.28 points
• Armuzna consumption: 83.28 points
• Armuzna bus transportation: 81.14 points
• Tent accommodation: 78.37 points
• Other services (general): 88.29 points

Data was collected from 14,400 randomly selected Hajj pilgrims; 6,400 from the first wave and 8,000 from the second wave.

Satisfaction assessment was divided into 7 observation points, including the airport, Medina, Mecca, and Armuzna.

In addition to self-administered questionnaires, data collection methods also included interviews and observations.

The types of services assessed in the IKJHI include Hajj officer services, worship, bus transportation, accommodation, consumption, and other services.