Survey: GoFood Service Rated Superior to GrabFood and ShopeeFood

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Cindy Mutia Annur 16/06/2022 19:50 WIB

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According to a survey by Tenggara Strategic, GoFood, an online food delivery service, is rated the best by consumers in Indonesia.

Respondent Ratings of GoFood, GrabFood, and ShopeeFood Service Excellence (January 2022)

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Respondent Ratings of GoFood, GrabFood, and ShopeeFood Service Excellence (January 2022)

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According to a survey by Tenggara Strategic, Gojek's online food delivery service, GoFood, is considered the best by consumers in Indonesia.

The survey asked respondents about the quality of food delivery services from three aspects: convenience, menu variety, and transaction security.

In terms of convenience, GoFood received the highest score, at 5.09%. GrabFood and ShopeeFood scored 4.97% respectively.

In terms of menu variety, GoFood excelled with a score of 5.18%. GrabFood scored 5.06% and ShopeeFood 4.86%.

In terms of transaction security, GoFood also excelled with a score of 5.23%. ShopeeFood scored 5.19% and GrabFood 5.15%.

The survey also found that GoFood was the first online food delivery service that came to mind for 50% of respondents. ShopeeFood and GrabFood were recalled by 28% and 22% respectively.

The survey was conducted from January 10-14, 2022, involving 1,200 respondents residing in Jabodetabek, Medan, Bandung, Semarang, Surabaya, and Solo.

Respondents were at least 17 years old and had used online food delivery services at least once in the past three months.

The survey used a random sampling method and face-to-face interviews, with a margin of error of approximately 2.8%.

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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Survey: GoFood Service Rated Superior to GrabFood and ShopeeFood

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