Doku was the most popular non-bank fintech (financial technology) service in 2016. According to Indonesia's Fintech Report 2016, Doku received over 42 percent of the votes from surveyed respondents. This electronic payment service provider, established in 2007, has served over one million consumers and 22,000 merchants.
Of the Indonesian population using fintech services, approximately 81.08 percent utilized bank-owned fintech. Meanwhile, only 10.27 percent used non-bank financial technology services. The remaining 8.65 percent used both. The reasons people use fintech services are ease of use, the elimination of bank visits, and time savings.
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