Digital Services Increase, Bank Branch Coverage Remains Stagnant in March 2022

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Dzulfiqar Fathur Rahman 20/06/2022 15:10 WIB

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Number of Bank Service Offices per 100,000 Adults (November 2021 – March 2022)

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Number of Bank Service Offices per 100,000 Adults (November 2021 – March 2022)

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The coverage level of bank service offices remained unchanged in March 2022 compared to the previous month. This condition is in line with the trend of digitalization, especially during the Covid-19 pandemic.

Bank Indonesia (BI) reported that the number of bank service offices reached 20 per 100,000 adult population in March. This coverage level is the same as the previous month.

The coverage level of bank service offices began to stagnate at the end of 2021 and has been declining since the beginning of this year, marking the closure of a number of bank service offices.

The decline in the coverage level of bank service offices follows an increase in the use of digital banking services. More and more customers are using mobile services because the government temporarily restricted public activities.

BI Governor Perry Warjiyo said in May that the value of digital banking transactions grew by 71.4% to Rp5.33 quadrillion in April from the previous year.

Editor : Annissa Mutia

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."