Most Used Mobile Operators in Indonesia in 2025

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Erlina Fury Santika 20/08/2025 20:10 WIB

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According to an APJII survey, several mobile operators are used by Indonesian people, with Telkomsel being the most popular.

Respondent Proportions by Mobile Operator Used (April-July 2025)

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Respondent Proportions by Mobile Operator Used (April-July 2025)

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According to data from the Indonesian Internet Service Providers Association (APJII), several mobile operators were used by Indonesian citizens up to mid-2025.

Telkomsel and its groups, including Simpati, byU, and Halo, had the highest usage at 45.79% of total respondents. This figure is lower than the 2024 survey period, which recorded 47.71% of respondents.

Indosat Ooredo Hutchison and Three followed with 29.31%. This proportion also increased from 2024's 25.97%.

Next, XL Axiata and Axis accounted for 19.75%. Unfortunately, this selection rate is lower compared to 2024's 20.53%.

Finally, Smartfren had 5.15%, lower than the 2023 survey which reached 5.79% of respondents.

APJII also investigated customer satisfaction with mobile operators. The majority, or 60.10%, stated they were satisfied; 29.01% were very satisfied; 9.87% were fairly satisfied; 0.88% were dissatisfied; and 0.14% were very dissatisfied.

This survey involved 8,700 respondents aged 13 and above, proportionally distributed across 38 Indonesian provinces. The sample was selected using a multistage random sampling technique.

Data collection was conducted from April 10 to July 16, 2025, using face-to-face interviews, with a margin of error of approximately 1.1%.

(Read: Operators with the Fastest 5G Internet Speed in Indonesia)

Editor : Erlina Fury Santika

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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