Most Indonesian Citizens Have Never Accessed Online Public Services
Supported By
- A Small Font
- A Medium Font
- A Bigger Font
Many public services or government services are now accessible via the internet. For example, the making of KTP (Indonesian identity card), SIM (driver's license), and even tax administration can now be done online.
However, these online public service facilities are not being used optimally by the Indonesian public.
This is evident from a survey report by the Ministry of Communication and Informatics and the Katadata Insight Center (KIC), which shows that the majority, or 72% of respondents, have never used the internet to access public services.
Furthermore, 13.40% of respondents said they rarely, and 10.30% said they very rarely access public services online.
Only 3.80% of respondents admitted to frequently, and 0.50% to very frequently using the internet to access public services.
This survey was conducted from October 4-24, 2021, using a face-to-face interview method. The survey sample consisted of 10,000 respondents spread across 34 provinces, with criteria aged 13-70 years and having accessed the internet in the last 3 months.
The survey has a margin of error of approximately 0.98% and a confidence level of 95% using a multistage random sampling method.
"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."
Related Data
Latest Data Stories
Supported By
Trending Topics
Popular Data