What Makes People Comfortable Using Public Transportation? This is the Survey

Technology & Telecommunications

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Nabilah Muhamad 21/08/2023 14:00 WIB

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According to a Kompas Research and Development survey, several factors determine user satisfaction with public transportation, ranging from cost to facilities.

Factors Determining Respondent Satisfaction with Public Transportation (August 2023)

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Factors Determining Respondent Satisfaction with Public Transportation (August 2023)

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Several factors contribute to public satisfaction with public transportation, as revealed in a Kompas Research and Development (Litbang Kompas) survey titled "Improving Public Transportation Services to Address Capital City Congestion."

Affordability emerged as the primary factor influencing public satisfaction, cited by 27.4% of respondents.

Punctuality followed, with 20.3% of respondents citing it as a key factor contributing to their comfort with public transportation. Adequate facilities and infrastructure were cited by 14.4% of respondents.

Other factors, such as the absence of overcrowding, ease of access to services, and comprehensive facilities, were selected by fewer respondents, as shown in the graph.

Litbang Kompas also conducted a survey on the overall level of public satisfaction with public transportation.

The results showed that 4% of respondents reported being very satisfied and 75.1% felt satisfied. Conversely, 18.2% of respondents reported dissatisfaction, and 2% indicated being very dissatisfied.

This Litbang Kompas survey involved 510 randomly selected respondents from 34 provinces across Indonesia.

Data was collected between August 8-11, 2023, using an interview method. The margin of error is approximately 4.35%, with a 95% confidence level.

(See also: Comparison of LRT and MRT Project Costs: Which is More Expensive?)

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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What Makes People Comfortable Using Public Transportation? This is the Survey

What Makes People Comfortable Using Public Transportation? This is the Survey

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What Makes People Comfortable Using Public Transportation? This is the Survey

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