Indonesia Ranks 3rd in ASEAN for Online Government Services in 2024

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Erlina Fury Santika 19/01/2025 14:51 WIB

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The 2024 UN E-Government Survey data shows Indonesia's Online Service Index (OSI) score reached 0.8035 out of a possible 1.0, ranking third in ASEAN.

Government Online Service Index (OSI) Score in the UN E-Government Survey 2024 for Southeast Asia

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Government Online Service Index (OSI) Score in the UN E-Government Survey 2024 for Southeast Asia

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The 2024 United Nations (UN) *E-Government Survey* reveals that Indonesia's Online Service Index (OSI) score reached 0.8035 out of a possible 1 point.

This places Indonesia as the third-highest ranked country in ASEAN for online government services.

Singapore ranked first with a score of 0.9831 in 2024, followed by the Philippines with a score of 0.8054.

Below Indonesia were Thailand with a score of 0.7611 and Malaysia with 0.7280, completing the top five.

The remaining countries included Brunei Darussalam, Cambodia, Timor-Leste, Laos, and Myanmar, as shown in the graph.

In the survey's main assessment, Indonesia's e-government system achieved a score of 0.7991 in 2024.

According to the Ministry of Administrative and Bureaucratic Reform (Kemen PANRB), the e-government development survey assesses government performance based on three main dimensions: the Online Service Index (OSI), the Telecommunication Infrastructure Index (TII), and the Human Capital Index (HCI).

"The OSI score of 0.8035 indicates that many government services are now easily accessible digitally to the public," said Minister of PAN RB Abdullah Azwar Anas in a written statement on the Kemen PAN RB website on September 20, 2024.

Indonesia achieved a score of 0.8645 for TII, which Azwar stated reflects the strengthening of internet networks and access across all regions, including remote areas. Meanwhile, for HCI, Indonesia obtained a score of 0.7293, exceeding both the global and regional Asian averages.

Editor : Erlina Fury Santika

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."

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Indonesia Ranks 3rd in ASEAN for Online Government Services in 2024

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