Bank Mandiri Received the Most Customer Complaints in 2021
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The Indonesian Consumer Foundation (YLKI) recorded that 15.9% of a total of 535 complaints originated from banking consumers. Bank Mandiri was the most frequently reported bank in 2021.
YLKI recorded that 16% of total complaints against banks came from Bank Mandiri customers. Next, BCA, BNI, and BRI each accounted for 10% of total bank customer complaints.
Then, 7% of total complaints were filed by Bank Mega customers. BTN, BTPN, and Bank DBS each accounted for 5% of total complaints.
The main issues reported by banking consumers were credit relaxation (35%). Debt collection methods and fraud each accounted for 18% of total complaints.
In 2021, YLKI received a total of 535 complaints. This number increased from 404 complaints in 2020. The most complaints originated from online loan consumers (22.4%).
"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."
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