Bank Mandiri Received the Most Customer Complaints in 2021
- A Small
- A Medium
- A Bigger
The Indonesian Consumer Foundation (YLKI) recorded that 15.9% of a total of 535 complaints originated from banking consumers. Bank Mandiri was the most frequently reported bank in 2021.
YLKI recorded that 16% of total complaints against banks came from Bank Mandiri customers. Next, BCA, BNI, and BRI each accounted for 10% of total bank customer complaints.
Then, 7% of total complaints were filed by Bank Mega customers. BTN, BTPN, and Bank DBS each accounted for 5% of total complaints.
The main issues reported by banking consumers were credit relaxation (35%). Debt collection methods and fraud each accounted for 18% of total complaints.
In 2021, YLKI received a total of 535 complaints. This number increased from 404 complaints in 2020. The most complaints originated from online loan consumers (22.4%).
"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."
Related Data
Latest Data Stories
Market Data
| Name | Value | % | |
|---|---|---|---|
| Economic growth | 5,11% | +0.08 | |
| Gini rasio (Sem2) | 0,38 | 0.00 | |
| PDB ADHK (Q1) | 3.447,70 | -0.77 | |
| Nilai Tukar USDIDR | 17.653 | +0.31 | |
| Neraca perdagangan (Mar) | 3,32 | +160.82 | |
| Ekspor Migas (Mar) | 1,28 | +18.60 | |
| Impor Migas (Mar) | 3,17 | +58.74 | |
| Ekspor (Mar) | 22,53 | +1.62 | |
| Impor (Mar) | 19,21 | -8.08 | |
| Kunjungan Wisman (Feb) | 1,16 | -2.42 | |
| Inflasi yoy (Apr) | 2,42% | -1.06 | |
| Inflasi mom (Apr) | 0,13% | -0.28 | |
| Persentase kemiskinan (Des) | 7,50% | -0.75 | |
| NTP (Apr) | 112,29 | +0.43 |
Trending Topics
Popular Data
