In 2015, the Indonesian Ombudsman received 6,859 reports/complaints from the public regarding alleged maladministration in public services. Based on the reported institution, 41.59 percent, or 2,853 reports, complained about public services in regional government institutions. This was followed by the Police with 11.75 percent.
Maladministration is behavior or actions that are against the law and ethics in a public service administration process, namely including abuse of authority/position, negligence in action and decision-making, neglect of legal obligations, prolonged delays, discriminatory actions, requests for bribes, and others that can be considered of equal quality to such errors.
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