The government has implemented a policy mandating the use of electronic money (e-money) for all toll road transactions. However, the transition to electronic money use in Indonesia has not been smooth. Shortly after, several app-based e-money services were frozen by Bank Indonesia due to lacking central bank authorization.
Daily Social.id subsequently conducted a survey on the government's policy regarding the use of electronic money on toll roads. One of its interesting findings was the lack of a dominant e-money provider in the market. Respondent e-money ownership was quite diverse across different brands.
Based on the survey, Mandiri e-Money was the most popular electronic money among the public. This e-money, issued by Bank Mandiri, was owned by 33.14 percent of the 1,055 respondents. In second place was BCA Flazz, owned by 26.25 percent of the public, followed by BRI Brizzi at 19.83 percent. Meanwhile, 28.61 percent of respondents did not yet possess any electronic money.
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