As of March 31, 2017, Bank Mandiri's mobile banking users reached 7.4 million, a 131.25 percent increase compared to the 3.2 million users at the end of 2009. Meanwhile, its internet banking users increased by 83.33 percent to 2.2 million from 1.2 million at the end of 2009.
Bank Mandiri's debit card users reached 14.4 million in March 2017, an 87.01 percent increase from 7.7 million at the end of 2009.
Last weekend, Bank Mandiri temporarily suspended its online banking services. This action was taken following reports of customer funds being lost by users of services combining internet and mobile banking. Since Friday afternoon (May 5th), Bank Mandiri has been inundated with customer complaints due to the malfunctioning Mandiri Online service. Several customers even reported missing funds from their accounts, despite not having made any transactions.
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