Karen's Diner: A Restaurant with Rude Waitstaff – Do Customers Like It?

Consumer Services & Health

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Cindy Mutia Annur 17/01/2023 11:40 WIB

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According to a JakPat survey, most Indonesians dislike restaurants with unfriendly service.

Reasons Why Customers Are Reluctant to Return to a Restaurant (November 2022)

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Reasons Why Customers Are Reluctant to Return to a Restaurant (November 2022)

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An Australian restaurant, Karen's Diner, recently went viral on social media for its unique concept: waitstaff who are rude, sarcastic, and even insulting to customers, albeit with a comedic touch.

The restaurant, with the motto "Great Burgers and Rude Service," opened its Jakarta branch in December 2022.

Whether Indonesian consumers appreciate Karen's Diner's concept requires further observation.

However, according to a JakPat (Jajak Pendapat) survey, a majority (74.3%) of Indonesian respondents said they wouldn't return to a restaurant with unfriendly service.

Similarly, many consumers (74.3%) were also unwilling to revisit a restaurant due to unsanitary conditions.

Furthermore, 67.6% of respondents wouldn't return to a restaurant because they disliked the food, 32.8% due to insufficient facilities, and 29.7% because of excessive crowds.

Conversely, 12% of respondents wouldn't return because the atmosphere was too quiet, and 2.2% cited other reasons.

The JakPat survey also found that most respondents become repeat customers because they like the food (83.7%), enjoy the comfortable atmosphere (78.7%), appreciate good service (72.4%), value cleanliness (66.3%), prefer complete facilities (48%), and find attractive spots for Instagram content (26.5%).

This online survey was conducted via the JakPat application among 1,143 respondents in Indonesia on November 7, 2022. Respondents could select multiple answers.

Editor : Adi Ahdiat

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."