Highest Hajj Pilgrim Satisfaction Index Since 2010
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The Central Statistics Agency (BPS) recorded that the Indonesian Hajj Pilgrims' Satisfaction Index (IKJHI) has consistently been above 80 since 2010. In fact, the 2019 IKJHI recorded the highest score in the last nine years, reaching 85.91, categorized as very satisfactory. This figure also represents a 0.8 percent increase from the previous year's 85.23.
Despite the overall increase, five out of eleven IKJHI components experienced a decline. These components include: personnel (by 0.03 percent), intercity bus transportation (by 0.9 percent), Arafah, Mina, and Muzdalifah (Armuzna) bus transportation (by 0.72 percent), tents (by 0.67 percent), and others (by 0.2 percent).
"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."
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