Most Indonesian Citizens Have Never Used Telemedicine Services: What are the Reasons?

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Nabilah Muhamad 12/09/2023 12:11 WIB

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According to BPS data, 52.25% of Indonesians have never used telemedicine services, preferring instead in-person or conventional healthcare.

Reasons Why Indonesian Residents Never Utilize Telemedicine Healthcare Services (2022)

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Reasons Why Indonesian Residents Never Utilize Telemedicine Healthcare Services (2022)

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Telemedicine facilitates access to remote healthcare services using information technology. However, a significant portion of the Indonesian population remains unfamiliar with or unused to telemedicine services.

This is evident in a 2022 Health Statistics report by the Central Bureau of Statistics (BPS), which indicates that the majority, or 95.11%, of Indonesian residents have not utilized telemedicine services via phone, SMS, or online platforms in the past year.

Several reasons account for this low usage. The primary reason, cited by 56.25%, is a preference for conventional, in-person healthcare.

Another 22.57% reported feeling no need for telemedicine, while 20.94% of respondents were unaware of its existence.

The BPS acknowledges the significant potential of telemedicine in expanding healthcare access across Indonesia, but highlights challenges stemming from public perception and access.

The BPS report states that "Uneven internet access and the fact that telemedicine services are predominantly developed by startups rather than hospitals present significant challenges to expanding coverage and developing diverse telemedicine services in Indonesia."

(Read also: Types of Telemedicine Services Frequently Used by Indonesian People)

Editor : Erlina Fury Santika

"Disclosure: This is an AI-generated translation of the original article. We strive for accuracy, but please note that automated translations may contain errors or slight inconsistencies."